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Warranty/Return/Conflict Minerals Policies

WARRANTY
FOR STANDARD PRODUCTS
ADEY ELECTRONICS WARRANTS THAT THE PRODUCTS DELIVERED HEREUNDER SHALL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF FIVE YEARS AFTER THE DATE OF SHIPMENT.  LIABILITY OF ADEY ELECTRONICS FOR BREACH OF ANY AND ALL WARRANTIES HEREUNDER IS EXPRESSLY LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE ITEMS, AND IN NO EVENT SHALL ADEY ELECTRONICS BE LIABLE FOR LOSS OF BUSINESS, LOSS OF USE OR OF DATA INTERRUPTION OF BUSINESS, LOST PROFITS OR GOODWILL OR OTHER SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES.  THE EXPRESS WARRANTY CONTAINED IN THIS SECTION SHALL EXTEND TO BUYER ONLY, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (I) THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND OF MERCHANTABILITY AND (II) THAT THE PRODUCTS COVERED BY THIS PRICE QUOTE ARE DELIVERED FREE OF THE RIGHTFUL CLAIM OF ANY THIRD PARTY BY WAY OF INFRINGEMENT OR THE LIKE.
Under no circumstances shall ADEY Electronics be liable for: (i) any defects resulting from wear and tear, accident, improper use by the Buyer or use by the Buyer except in accordance with the written instructions or advice of ADEY Electronics or the manufacturer of the products, (ii) any products which have been adjusted, modified or repaired except by ADEY Electronics or (iii) any descriptions, illustrations, figures as to performance, drawings and particulars of weights and dimensions submitted by ADEY Electronics or contained in the ADEY Company’s catalogues, price lists or elsewhere since they are merely intended to represent a general idea of the products and do not form part of this price quote and do not constitute a warranty of any kind, whether express or implied, as to any of ADEY Electronics products.
Products of other manufacturers sold by ADEY Electronics are subject to the warranties of the other manufacturers.
FOR CUSTOM PRODUCTS:
ADEY ELECTRONICS WARRANTS THAT THE PRODUCTS DELIVERED HEREUNDER SHALL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF FIVE YEARS AFTER THE DATE OF SHIPMENT.  ADEY ELECTRONICS WARRANTS THAT ITS HARDWARE, AS DESCRIBED IN THE PRICE QUOTE, WILL PERFORM IN ACCORDANCE WITH ALL AGREED UPON DOCUMENTATION SUCH AS THE RFQ AND OTHER AGREED REQUIREMENTS.  LIABILITY OF ADEY ELECTRONICS FOR BREACH OF ANY AND ALL WARRANTIES HEREUNDER IS EXPRESSLY LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE ITEMS, AND IN NO EVENT SHALL ADEY ELECTRONICS BE LIABLE FOR LOSS OF BUSINESS, LOSS OF USE OR OF DATA INTERRUPTION OF BUSINESS, LOST PROFITS OR GOODWILL OR OTHER SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES.  THE EXPRESS WARRANTY CONTAINED IN THIS SECTION SHALL EXTEND TO BUYER ONLY, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (I) THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND OF MERCHANTABILITY AND (II) THAT THE PRODUCTS COVERED BY THIS PRICE QUOTE ARE DELIVERED FREE OF THE RIGHTFUL CLAIM OF ANY THIRD PARTY BY WAY OF INFRINGEMENT OR THE LIKE.
After shipment of the prototype piece(s), (if requested) the Buyer will have 30 (thirty) days to accept or reject the prototype (the “Prototype Acceptance Period”).  Once the Buyer has accepted the prototype(s), or the Prototype Acceptance Period has expired, Final Acceptance will be considered granted by the Buyer, and the Buyer will be responsible for the production quantities specified on the price quote.  ADEY Electronics will provide the Buyer with a separate proposal for on-going development or changes to the product(s) after Final Acceptance has been granted.
Under no circumstances shall ADEY Electronics be liable for: (i) any defects resulting from wear and tear, accident, improper use by the Buyer or use by the Buyer except in accordance with the written instructions or advice of ADEY Electronics or the manufacturer of the products, (ii) any products which have been adjusted, modified or repaired except by ADEY Electronics or (iii) any descriptions, illustrations, figures as to performance, drawings and particulars of weights and dimensions submitted by ADEY Electronics or contained in ADEY Electronics catalogues, price lists or elsewhere since they are merely intended to represent a general idea of the products and do not form part of this price quote and do not constitute a warranty of any kind, whether express or implied, as to any of ADEY Electronics products.
Products of other manufacturers sold by ADEY Electronics are subject to the warranties of the other manufacturers.
RETURNS POLICY
Eligible items returned within 30 days of purchase qualify for a full refund (less shipping charges).  ADEY Electronics has the option to accept returns of products 30 days after the date of purchase and such returns are subject to a restocking fee of up to 20%.
Software is not returnable if opened.  ADEY Electronics will not accept returns of products that were modified by a customer.
All custom orders are non-returnable and non-cancellable.
REPAIR SERVICE: We offer a repair service for our products. Please call, FAX, or e-mail to request a Return Material Authorization (RMA) number and routing instructions . Shipping charges and any duties, taxes or brokerage fees are the customer’s responsibility.
RETURN AND REPAIR CONTACT INFORMATION 
Tel: +44 (0)1949 844 511
Fax: +44 (0)1949 843 425
30 Day Absolute Assurance of Satisfaction
If, for any reason, you wish to return an ADEY Electronics hardware product, you may return it within 30 days via TNT or an insured postal service, undamaged, with the receipt, for a full refund (less shipping charges). Software is not returnable if opened.
5-Year Warranty on all B&B Electronics Products
All B&B Electronics Products have a Five Year Warranty. Products that are damaged or modified are not covered by the warranty. Products of other manufacturers sold by ADEY Electronics may be subject to their warranties.
Problem?
Call, fax or e-mail  to request a Return Material Authorization (RMA) number and routing instructions.

 

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Cert No. 10447

ISO 9001

 

CONFLICT MINERALS

In July 2010, the United States enacted the Dodd-Frank Wall Street Reform and Consumer Protection Act (the “Act”) which contained a section (Sec. 1502) that regulated “Conflict Minerals”1 for the first time. The Act includes provisions that require manufacturers to perform due diligence in their supply chains to identify and disclosure the use of any Conflict Minerals and whether those Conflict Minerals originated in the “DRC Countries”2 The Act is new and regulations related to the requirements of the due diligence process have not yet been issued by the US Securities and Exchange Commission, which oversees compliance with the Conflict Minerals section of the Act.

Due to the complexities of the mineral supply chain, Adey Electronics is currently unable to verify the origin for the minerals used in our products. We do not knowingly source any product containing Conflict Minerals from the DRC Countries currently; however we are unable to provide clear supply chain verification at this time.

For further documentation, please contact your Adey Electronics Customer Service Representative.

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