Our perspective has always been and continues to be about enhancing our customers’ experience before and after purchase.
- Getting To Know You
- Getting to Know What You Like
- Information At Your Service
- Information Secure Under Lock And Key
- Update Your Information
- Information Sharing
- Information Sharing Is Up To You
- Remove Your Name From Our Lists At Any Time
- Protecting Children’s Privacy
- Links To Sites And Services
When you make a purchase at Adey Electronics, or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, post code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher calibre of customer service. When you visit our Website, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
We also gather customer information by taking note of the purchases you make. Think of it as engineering service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our engineers continue to seek out products you may benefit from.
In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfil customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
Information At Your Service
The personal information we collect is primarily intended to offer better customer service and to improve communications. The customer information from Adey Electronics and our affiliates is combined to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.
When you order from our catalogues, or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to provide out-of-the-box solutions and unique products for your technical needs.
Information Secure Under Lock And Key
We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site. Standard network security practices have been followed.
Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from one to two weeks to process from the date of request receipt. A written request may be directed to Adey Electronics, Unit 2, Longheadge Lane, Ind Estate, Longheadge Lane, Bottesford, Nottingham, NG13 0BF or call +44 (0)1949 844 511.
Information sharing can provide a valuable type of consumer networking. By helping to make new connections and introduce new resources to our customers, you may discover new opportunities and products compatible with your interests and needs. With that end in mind, when you purchase an item, your customer information is shared with other select companies whose products and services you may find useful.
We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want Adey Electronics to share your customer information, please immediately contact us and we will remove your name from lists we share with other companies. After the one to two week time period it takes to process your request, your information will no longer be shared. When contacting us, please clearly state your request, including your name, mailing address, email address, and phone number.
To delete your name from the Adey Electronics mailing list email email@example.com. Please provide your full name, mailing address, email address, and phone number. We appreciate your patience as it may take up to one to two weeks to process your request from the date of receipt. When you make subsequent purchases at Adey Electronics, you may provide contact information for customer service only and request that your name not be forwarded to our mailing list.
Protecting Children’s Privacy
Adey Electronics adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records. In addition, we will not disclose this information to any other companies.
We currently contract with several online partners to help manage and optimise our Internet business and communications.
We use an email management service provider to send emails that you have agreed to receive. Web cookies are used in those email messages and at our Web site to help us measure the effectiveness of those emails. You can ‘opt out’ of this email cookie at any time by deleting your name from the Adey Electronics email mailing list.
We also contract with an analytics service to help us assess visitation to our Adey Electronics site. The data retrieved cannot be used for any reason without our authorisation.
At times, we provide links our customers may be interested in. Adey Electronics is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.
Customer Service Department
+44 (0)1949 844 511
9:00 AM until 5:00 PM GMT, Monday to Friday
Adey Electronics, Unit 2, Longhedge Lane, Ind Estate, Longhedge Lane, Bottesford, Nottingham, NG13 0BF.